Privacy Policy
This Privacy Policy has been developed by “Loop CORPORATION”, Address: 15 Brayford Square,London,E2 0ZG, UK (hereinafter referred to as “we”), as the owner of personal data within the meaning of the UK law “On the Law of Personal Data Protection 2018 is the UK’s implementation of the General Data Protection Regulation ( GDPR ), (hereinafter referred to as the Act) and is regulated by this Act.
First, your privacy is important to us. By taking advantage of our services, you have trusted us and we really appreciate that trust. This means that we are committed to safeguarding and protecting any personal data you have provided to us.
This Privacy Policy applies to any type of personal data we provide through the websites: https://Loop.ooo/ (hereinafter referred to as the “Websites”), the “Loop” and “Loop Driver” mobile applications for iOS , Android from Windows (hereinafter referred to as the “Mobile Applications” or “Applications”), as well as through other channels specified in this Privacy Policy.
You agree to comply with all provisions of this Privacy Policy while registering on the Websites and Mobile Apps and also placing an order without registering at https://Loop.ooo/. If you do not agree to this Privacy Policy, you may not use the mobile applications or websites.
We may amend this Privacy Policy from time to time or change the Privacy Policy without prior notice. You hereby agree to modify the Privacy Statement without obtaining any specific confirmation from you. We recommend that you check this page regularly to keep you updated with the latest changes.
What kind of personal data do we provide?
The personal data you provide to us.
А) The website https://Loop.ooo/ and users of the “Loop” mobile application
We process the personal data that you provide to us: name, email, phone number, city stated in the registration form on the website or in the mobile application while completing your profile. We may collect your data when you are registered with Facebook and Google plus.
We also provide your data when you need to contact customer service or contact us through other channels (social networks, etc.).
There are other occasions when you provide us with information. You can create an account that allows you to store personal settings, view past orders, schedule future orders, and change current settings.
You can participate in our promotion activities. In this case, you will also provide us with your personal data. In addition, you may submit feedback to us about the Website and Mobile Applications, share your opinion, or request assistance while using the Website Services or Mobile Applications.
In order to ensure your life and health during transportation and to obtain insurance compensation, you give us your personal data: surname, name, ID, phone number, date of birth, serial number, passport number, identification number and other information that may be required by the insurance company.
b) Partners of “Loop” LLC (website https://Loop.ooo/ and users of the “Loop Driver” app)
We process the personal data that you provide to us: name, email and phone number, while you conclude a service agreement with us by accepting a public offer posted on the Site.
We also collect your personal data when you need to contact customer service or contact us through other channels (social networks, etc.).
There are other occasions when you provide us with your personal information. You can create an account (personal locker), which allows you to save personal settings, upload photos, view completed orders and so on.
You can participate in promotion activities. In this case, you will also provide us with your personal data. In addition, you may submit feedback to us about the Website and Mobile Applications, share your opinion, or request assistance while using the Website Services or Mobile Applications.
In order to secure your life and health during the carriage of passengers and to obtain insurance compensation, you give us your personal data: surname, name, ID, phone number, date of birth, serial number, passport number, identification number and other information that the insurance company may request.
Personal data we obtain automatically.
We may automatically obtain certain data, including your IP address, the date and time you use our Services, information about hardware, software, and the Internet browser you use, as well as information about the operating system your computer or mobile device uses, such as software versions and language settings. We may also collect information about the links you click and the pages you view.
If you use a mobile device, we may also receive data that identifies your device, settings, features, location, software errors, other system operations, and your advertising identifiers. When you use our services through our website or mobile apps, we collect data about the websites you have used to access our services and data about your hardware/software.
Our mobile applications may access a variety of services and data on your mobile device: to your phone’s address book (contacts), location and external storage devices (memory cards). In any case, this access is not granted without your permission.
Personal data you provide to us about others.
Website https://Loop.ooo/ and users of the mobile application “Loop”
Of course, you may not simply be making an order for yourself. You can request transportation services for anyone by providing us with their phone number. However, at this point, we should point out that it is your responsibility to ensure that the person or persons about whom you have provided personal data are aware that you have done so, and understand and accept how we use their information (as described in this Privacy Policy).
Information from other sources.
These may include user feedback, such as ratings or compliments, users or others providing information regarding claims or disputes, information from insurance providers, financial service providers, and from publicly available sources. We may combine information collected from these sources with other information in their possession.
Why do we process your personal data?
We collect, use and process your personal data for various purposes. Your personal data may be used, inter alia, as follows:
А) The website https://Loop.ooo/ and users of the “Loop” mobile application
– Submitting requests: We use your personal data to make transfer requests via the Website or through the Mobile App. We also transfer your personal data to ensure that our partners are able to fulfill your request.
Customer Service: We offer 24/7 customer support. Our support team, equipped with your personal data, can help you manage your application and answer questions about it.
You create a user account in the mobile application or on the website. We use the information you provide to administer your user account.
Marketing: We also use your personal information (phone number and email address) to send newsletters, information, advertisements and promotional materials. If you participate in promotions, relevant information will be used to administer them. We also display newsletters, information, advertisements and promotional materials in the mobile application and on the Website.
– Communicate with you. We may contact you with other questions via email or phone, depending on the type of contact information you share with us. We also work hard to process all requests that you send to us.
– Call Tracking: When you contact our customer support, we use an automatic number recognition system, to match your phone number to your order. It helps us to save time and provide you with better services. Your conversation with our employees can be listened to in real time or recorded to monitor the quality of services and additional training of our team. Records are kept for a limited period of time and are automatically removed, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of government authorities if required by law). All phone logs are used strictly in accordance with this Privacy Policy.
Use of your mobile device services: Mobile apps may access various services and data on your mobile device: your phone’s address book (contacts), location, and external storage devices (memory cards). This access is only possible if you provide separate consent.
• Phone Address Book (Contacts) service: Access to this service in your mobile device is required to enable you to place an order to anyone by sharing their phone number from your phone’s address book. We do not share your phone address book data to third parties, as well as share the transfer person’s phone number with partners in order to place an order for that person, and will only use it in connection with the use of mobile applications required by this Privacy Policy.
• “Location” service: We can access your location in order to ensure the quality of service, including indicating the location of the partner vehicle, who is carrying out your request. We do not share this information with any third parties.
• Storage Access: We may write to the memory card of your phone some temporary technical data (cache) associated with your request. We do not share this information with any third party and will not use it otherwise in connection with the use of the Mobile Application as required by this Privacy Policy.
– Insurance of your life and health during transfer: We transfer personal data received from you to the insurance company in order to secure your life and health during transfer, including the transfer of personal data to foreign subjects of relationships related to personal data, for the purpose of implementing the requirements of the legislation, the requirements of the life insurance contract Health insurance and other contracts, including reinsurance, realization of rights, provided to the insurance company by legislation or contract and providing for the realization of tax relations and relations in the areas of accounting, auditing, financial services, assistance services, advertising, marketing, actuarial research and assessment of the quality of the insurance company’s service.
Legal purposes: Finally, in certain cases, we may need to share your personal data with government authorities if it is required by the relevant authorities.
b) Partners of “Loop” LLC (users of https://Loop.ooo/ and users of the “Loop Driver” app).
Order fulfillment: We use your personal data to process customer orders (website https://Loop.ooo/ and “Loop” for mobile application users) that you have accepted.
Partner Support: We provide customer support to our partners. Our support team, equipped with your personal data, can help you manage your application and answer questions about it.
– Account (Personal Locker): Partners can create a Personal Locker in the website or mobile app. We use the information you provide to us to manage your personal treasury. We store the data securely and do not share with third parties the settings and related statistical information contained in your mobile application (setting filters and algorithms for selecting orders fulfilled statistics commands, etc.).
Marketing: We also use your personal information (phone number and email address) to send newsletters, information and promotional materials. If you participate in promotions, relevant information will be used for management.
– Communicate with you. We may contact you with other questions via email or phone, depending on the type of contact information you share with us. We also work hard to process all requests that you send to us.
– Call Tracking: When you contact our customer support, we use an automatic number recognition system, to match your phone number to your order. It helps us to save time and provide you with better services. Your conversation with our employees can be listened to in real time or recorded to monitor the quality of services and additional training of our team. Records are kept for a limited period of time and are automatically removed, unless we consider it necessary to keep them for a longer period (if necessary, including at the request of government authorities if required by law). All phone logs are used strictly in accordance with this Privacy Policy.
Use of your mobile device services: Mobile apps may access various services and data on your mobile device: location and external storage devices (memory cards). This access is only possible if you provide separate consent.
• “Location” service: We may access your location in order to ensure quality of service, including providing current information about orders, which are placed near your location.
• Storage Access: We may write to the memory card of your phone some temporary technical data (cache) associated with your request. We do not share this information with any third party and will not use it otherwise in connection with the use of the Mobile Applications as required by this Privacy Policy.
– Securing your life and health during the carriage of passengers: We transfer personal data received from you to the insurance company in order to secure your life and health during transportation, including the transfer of personal data to foreign subjects of relations, relating to personal data, for the purpose of implementing the requirements of the legislation, the requirements of the insurance contract on Life and other contracts, including reinsurance, realization of rights, provided to the insurance company by legislation or contract and providing for the fulfillment of tax relations and relations in the areas of accounting, auditing, financial services, assistance services, advertising, marketing, actuarial research and assessment of the quality of the insurance company’s service.
– Find items left in the car: We transfer your name and phone number to https://Loop.ooo/ and users of the “Loop” app to help them return personal items left in the car to them during transportation.
Accounting purposes: We use your name and surname for accounting and tax purposes.
Legal purposes: Finally, in certain cases, we may need to share your personal data with government authorities if it is required by the relevant authorities.
How do we transfer your personal data to third parties?
In certain circumstances we transfer your personal data to third parties.
А) The website https://Loop.ooo/ and users of the “Loop” mobile application
– Delivery of your orders: We share your personal data with partners to enable our partners to carry out your orders.
– Third party suppliers providing services: We may use third party service providers to process your personal data on our behalf. This may happen for various reasons, for example, to send information and promotional materials. The independent service providers must agree to comply with the trust regime for your data and will not use your personal data for other purposes. We do not share your personal information with third parties to send you promotional information and materials.
Government authorities: We transfer personal information to law enforcement, tax, tax and other government authorities to the extent that current UK legislation may require or if it is necessary to prevent, detect or end criminal acts and fraud. In addition, we may need to transfer Personal Data to government authorities to protect our rights or property and the rights or property of our partners.
– Insurance companies: By signing the relevant attachments of the agreement with the insurance company, we will transfer your personal data to the extent necessary to ensure your life and health during the transfer.
– Financial companies: We transfer your travel history and information about the order with the personal data you provided during registration on the https://Loop.ooo/ website and the Mobile Taxi application, the date of your registration in the relevant applications to financial service providers in order to confirm your travel.
b) Partners of “Loop” LLC (users of https://Loop.ooo/ and users of the “Loop Driver” app).
– Order Fulfillment: We share your personal data with customers – https://Loop.ooo/ and users of the Mobile Loop App, who request your performance.
– Third party suppliers providing services: We may use third party service providers to process your personal data on our behalf. This treatment may occur for different purposes due to different reasons, such as emaple, such as sending informational materials. The independent service providers must agree to comply with the system of trusting your data with confidentiality and will not use your personal data for other purposes.
Government authorities: We transfer personal information to law enforcement, tax, tax and other relevant government authorities to the extent that UK legislation may require or if it is necessary to prevent, detect or end criminal acts and fraud. In addition, we may need to transfer Personal Data to the appropriate government authorities to protect our rights or property and the rights and property of our partners.
– Insurance companies: By signing the relevant attachments of the agreement with the insurance company, we will transfer your personal data to the extent necessary to ensure your life and health during the transfer.
– Find items left in the car: When you write or verbally request from the website https://Loop.ooo/ and users of the “Loop” mobile app, we give them your name and phone number to help return personal items left in the car during transportation.
Why do we receive your consent and how can you withdraw it?
Accepting this Privacy Policy While registering or placing an order without registering at https://Loop.ooo/, you agree that we will use and process your personal data, and you confirm that such consent is in accordance with your own will and interests. You agree to the processing of personal data to perform any actions relating to personal data, which are necessary to achieve the above purposes, including,
Without limitation: collection, organization, accumulation, storage, storage, clarification (update and change), use, distribution (including by sale or transfer), cross-border transfer, depersonalization, blocking, destruction and any other actions with personal data in accordance with UK legislation . We apply certain methods of processing personal data without any restrictions. We process personal data using automation means.
This meeting is written notification to the subject of personal data about it including to the Website and Mobile App User Database on the day of registration with the Websites and Mobile Apps.
The following types of personal data operations or uses are made on the basis of your consent to each of them: phone address book (contacts), location, storage access. You can revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires the collection or use of personal data that we have collected or used on the basis of consent.
You may withdraw your consent to your Life and Health Insurance Privacy Policy by sending an email to [email protected]. Please write “Withdraw Commenter” in the subject line of your email to expedite our response.
Personal data of users of the website https://Loop.ooo/ and the Mobile Loop application, without which the Loop service cannot be provided:
– Phone number upon request through the mobile app, website.
– Phone number and username when placing an order through the site without registering the user.
Personal data “Loop Partners” LLC (website https://Loop.ooo/ and users of the “Loop Driver” application), without which the Loop Service cannot be provided:
– Name, surname, email, phone number and city.
If your consent to the processing of other personal data is withdrawn, your account will remain active. We will always try to authenticate the request to make sure it’s from the account owner. If we are not able to successfully authenticate an application, we cannot process the withdrawal of approval.
How can you control the personal data you provide to us?
You can review the personal information we hold about you at any time. You can make a request regarding your personal data by sending us an email at the following address: [email protected]. Please indicate in the subject line of the message “Personal data request” to speed up the process.
You may also contact us, if you believe that the personal data we have about you is incorrect, or if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used, or if you have Any other inquiries about this Privacy Policy. You may delete your user account at any time by logging into your account on the website or mobile app and choosing to remove your account.
Terms of storage of personal data
А) The website https://Loop.ooo/ and users of the “Loop” mobile application
Your personal data will be stored for as long as you have an active account.
If your account is closed, personal data will be deleted from the databases, unless such data is required to be retained for legal, marketing and fraud prevention purposes. Personal data required for the above purposes will be stored for 7 years. Upon the expiration of the above period, we will anonymize your personal data so that it cannot be personally associated with you.
In this case, we may use this information to target advertisements and/or informational materials, for statistical or other purposes, without informing you of further information, as this information ceases to be personal data.
Uninstalling the mobile app on your device does not delete your personal data.
b) Partners of “Loop” LLC (users of https://Loop.ooo/ and users of the “Loop Driver” app).
Your personal data will be stored for as long as you have an active account (personal locker). If your account is closed, personal data will be deleted from the databases, unless this data is required to be retained for legal, marketing, accounting and fraud prevention purposes. Personal data required for the above purposes will be stored for 7 years. Upon the expiration of the above period, we will anonymize your personal data so that it cannot be personally associated with you.
In this case, we may use this information to target advertisements and/or informational materials, for statistical or other purposes, without informing you of further information, as this information ceases to be personal data.
Uninstalling the mobile app on your device does not delete your personal data.
What security measures do we put in place to protect your personal data?
We know that security is important to our users and we care about the security of your information. We maintain technical, physical and administrative security measures to protect the security of your Personal Data from loss, misuse, unauthorized access, disclosure or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access permission controls. Only authorized employees are allowed to access personal data while they are working, and we need your help too: It is your responsibility to ensure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third parties.
If you pay the requested transport partners via the website https://Loop.ooo/ or the “Loop” mobile application with your bank card; You will be automatically redirected to the financial services provider’s website and enter your personal and bank card information directly to the financial services provider’s website. The website or mobile application does not collect any data about your bank (credit) cards, but the partners of “Loop”, LLC participating in the rewards program may provide us with bank card details under certain circumstances.
How do we deal with children’s personal data?
We strongly believe in protecting children’s personal data. Consistent with this belief, we do not knowingly collect or retain personal data from persons under the age of 18, and our websites or mobile applications are not directed at persons under the age of 18. If you are under the age of 18, please do not use or access the Websites or Mobile Apps at any time or in any way.
cookies
We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google Advertising ID), and similar technology (“cookies”) in connection with your use of websites or mobile applications for a number of Among the purposes: to authenticate you, remember your preferences and settings, and for other purposes as defined below.
A cookie is a small amount of data that is placed in your computer’s browser or on your mobile device. So called “first party cookies” are cookies served by websites or mobile apps. In the event that you allow others to serve cookies through websites or mobile applications, these cookies are known as “third party cookies”.
In addition, there is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. So-called “first-party cookies” have a long-term action: they are not automatically deleted when the browser is closed.
Software Development Kits (SDKs) work like pixels and cookies, but they work in the context of mobile apps where pixels and cookies don’t always work. The primary application developer can install bits of code (SDK) from partners in the application, thus allowing the partner to collect certain information about the user’s interaction with the application, information about the user’s device and network information.
Cookies are used for various purposes. They allow you to identify yourself as the same user across website pages, between websites or when using mobile apps.
Websites and mobile applications use cookies for different purposes:
Technical cookies: We try to provide our visitors with an advanced website that is easy to use and applications that automatically adapt to their needs and desires. To achieve this, we use technical cookies to display our website, to make it function properly, to create your user account, to log you in and to manage your orders. These technical cookies are necessary for websites and mobile apps to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our websites and apps efficiently and effectively. We may also use cookies to remember your registration information so that you do not have to retype your login credentials each time you visit our site. However, your password will always be encrypted. These functional cookies are not strictly necessary to the functioning of the Loop Service, but add functionality and enhance our websites and Mobile Apps.
Analytics cookies: We use these cookies to get insight into how our visitors use our website and mobile apps. This means that we can learn which functions are working appropriately, improve and improve websites or applications, and understand the effectiveness of advertising and communications. Analytics cookies help us make sure that websites and apps are interesting and relevant to you.
Marketing cookies: We use these cookies to deliver newsletters, information, advertisements and promotional materials or to perform an advertising campaign. For example, we may rely on information collected through these cookies to deliver newsletters, information, advertisements and promotional materials that may be of interest to you.
This also means that we can use details about how you interact with the site, such as the number of clicks you make on a particular page, your mouse movements and scrolling activity, the search words you use and the text you enter into different fields.
For users of the Mobile Loop App in addition to users of the Loop Driver App, you can choose through your device operating system if you allow cookies or share your advertising identifier with us or our advertising service providers.
If you do not want your personal data to be collected via cookies on the website, you can deactivate cookies by adjusting your Internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your Internet browser your. You may also be able to limit our sharing of some of this personal data through your mobile device settings.
How do you contact us?
You may address your questions, comments, and inquiries about this Privacy Policy at +447440190764 or by email: [email protected]. You can also contact us if you believe we have in some way violated this Privacy Policy and tell us exactly what has been violated by this Privacy Policy. We will investigate your claim as soon as practicable.
The updated version is valid from June 21, 2022
